At ilmani pure your satisfaction is our top priority. We understand that skincare and haircare are personal choices, and sometimes a product might not meet your expectations. That’s why we offer a fair and hassle-free Return & Exchange Policy, keeping both your convenience and Pakistan’s consumer protection laws in mind.
Can I Return or Exchange a Product?
Yes, you can return or exchange your order under the following conditions:
Eligible Return & Exchange Conditions:
Damaged Product:
If you receive a damaged, leaked, or broken item, you can request an exchange within 24 hours of delivery.
Wrong Product Delivered:
If you received the wrong product, size, or variant, please contact us immediately to arrange an exchange.
What Is NOT Eligible for Return or Exchange?
Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable once opened or used:
Products with broken seals
Used or tested products
Items purchased during sales or promotional offers (unless damaged or incorrect)
Change of mind after delivery
This policy is in line with Pakistan’s Consumer Protection Laws and industry standards for cosmetic products.
Return & Exchange Timeframe
Inform us within 24hours of receiving the parcel.
Requests made after 24hours will not be entertained, as per standard practice in Pakistan’s eCommerce and beauty market.
How to Request a Return or Exchange?
Follow these simple steps:
Take Clear Pictures or Videos:
Capture the issue clearly (damaged box, wrong product, defect, etc.).
Contact Our Customer Care Team:
Email us ilmanipure@gmail.com
Provide Your Order Details:
Include your order number, product details, and the reason for return or exchange.
Return Shipping Charges
If the error is from our side (damaged or wrong), ilmani pure will bear the return shipping cost.
If the return is due to any other reason (e.g., customer’s mistake in ordering), the customer will cover the delivery charges.
Refund Policy
Currently, ilmani pure does not offer cash refunds. However, you will receive:
A product exchange, or
A voucher/credit for future purchases if your requested item is out of stock.
This policy is standard in Pakistan’s beauty and skincare market to maintain product integrity and safety.
Customer Protection & Transparency
ILMANI pure is committed to honest and ethical business practices. Our policy fully complies with:
Consumer Protection Laws of Punjab & Pakistan
Google Merchant Center policies
Fair trade and eCommerce guidelines
Contact Us Anytime
If you have any questions or need help with your order, feel free to reach out:
ilmanipure@gmail.com
Whatsap: +44 7869 826934
Tik Tok: https://www.tiktok.com/@ilmanipure?_t=ZS-90lrCLqTN1r&_r=1
Facebook: https://www.facebook.com/profile.php?id=61582473252692
Your Trust Matters
At ilmani pure, we value your trust. Our Return & Exchange Policy is designed to give you a safe, smooth, and respectful shopping experience. Thank you for choosing us for your skincare and haircare needs!